How (Not) To Handle Complaints

For a business, a customer is much more likely to spread news of a bad experience than they will a good one.

Social media provides the opportunity to spread bad news far further and faster.

This can be, for example: [...read more...]

Social Media - Round-up of Tools for Business

Over the last few weeks we’ve looked at how a range of social media tools can be used profitably. Now’s a suitable time to summarise the key ones relevant to business: [...read more...]